Return Policy

iROCKER Return Policy

Purchase with confidence with our easy Return Policy*.

iROCKER strives to offer the highest quality products in the industry; however, if you are not happy with your purchase for any reason, you may return it within 45 days of your purchase date for a full refund of the original purchase price, subject to certain terms and conditions defined below.

Any boards purchased from an unauthorized retailer either online or in person are not eligible for return or warranty. All returns and warranty claims must provide a proof of purchase from either iRocker’s online store or an authorized seller.

You must first contact our Customer Experience to register your return and obtain a case number before returning your purchase. Any returns that have not been registered prior to shipping or the case number is not provided on the packaging will not be accepted and will be returned to the customer at customer’s expense. We recommend you include the case number on the memo line of the shipping label. Your board must be returned in the original condition with all originally included accessories (paddle, pump, leash, fins, and repair kit), packaged inside of a shipping box and in like new condition. If the returned board is damaged, in poor condition, or shows signs of usage or if any originally included parts or purchased accessories are damaged or missing when returned, your refund will be reduced by the amounts listed below. Customer is responsible for cost of return shipping including insurance to cover any damage in transit during the return.  Customers refusing delivery will have the cost of return shipping deducted from their refund.

*Products returned with damage beyond repair and unable to be resold, are not eligible for return.

Feel free to contact us if you have any questions or need any assistance.

Completing Your Return

Domestic Returns: 3750 Cisco Dr W, Unit 3, Jacksonville, FL 32220

• Subject to the terms of this policy, we offer returns within 45 days of the date of purchase. Your refund will be credited back to the original payment method.
• Returned items must first be registered with Customer Service before the return process can begin.
• Returned items must be returned inside of a box, and must be clean and in like-new condition with no visible signs of wear. Any damage, missing items or visible signs of wear will result in a reduction of customers refund amount.
• All returns must include all originally included parts and accessories (paddle, pump, leash, fins, and repair kit).
• All products are inspected upon arrival at our distribution center. Any damage, missing items or visible signs of wear will result in a reduction of customers refund amount.
• Customer is responsible for all return shipping costs.
• Customers refusing delivery will have the cost of return shipping deducted from their refund.
• Items purchased as Used or Open Box are not eligible for returns under the Returns Policy
• Due to their size and shape, Hard Boards must be returned by a special freight carrier. Contact us for more information or support with your Hard Board return.

PLEASE NOTE: Returns MUST be completed within 5 business days of receiving authorization. Late returns will be ineligible for a refund and will instead be provided store credit.

How to Return a Product

1. After first contacting our Customer Experience Team and registering your return, please return all items to iROCKER at the address listed in the Return Slip. You must include all originally included parts and accessories in your return.
2. Download the Return Slip here and follow the instructions for preparing your order to ship.
3. Ship your order with any shipping service, excluding Hard Boards, so long as the package is sent with a tracking number. Please keep the tracking number for reference! It’s that simple!

THIRD PARTY VENDORS 

Products Fulfilled by Third Party Vendors are subject to the Individual Retailer's Return Policies. Please Review "Brands We Love" Return Policy here. 

Products Sold by Authorized Retailers: iROCKER allows for returns within 30 days from the date of purchase for a full refund of the original purchase price. Proof of purchase from an authorized retailer is required to submit a return. Your item(s) must be returned in new and unused condition with all originally included accessories packaged inside of a shipping bon. Damaged or used returns will be discarded, and a refund will not be issued.

More Questions? Visit our FAQ page